At PassPass, we are committed to ensuring your satisfaction with our products and services.
Please review our refund policy below, which applies to all purchases made through our
platform.
1. Annual Membership ($999)
● Customers may request a full refund within 7 days of purchase.
● A $75 processing fee will be deducted from the refund.
● Refund amount: $924
● Refund requests made after 7 days will not be honored. However, in exceptional
circumstances, a pro-rated refund may be considered on a case-by-case basis at our
sole discretion.
2. Partner Kit ($149)
● Customers may request a full refund within 7 days of purchase.
● A $30 processing fee will be deducted from the refund.
● Refund amount: $119
● No refunds will be issued beyond 7 days from the purchase date.
3. Monthly Subscriptions ($20, $50, and $100 Tiers)
● No refunds will be issued for monthly subscriptions at these tiers.
● Customers may cancel future billing at any time.
4. Ambassador Memberships
● Ambassadors may request a refund within 7 days of the invoice date.
● If the request is made within this period, a full refund will be issued.
● No refunds will be processed after the 7-day window has passed.
To request a refund, please contact our support team with your order details and reason for the
request. Refunds will be processed to the original payment method within 7–10 business days
of approval.
Thank you for being a valued member of the PassPass community.
— PassPass, LLC